
Frequently Asked Questions
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination.
Do you offer free shipping?
Yes we offer free worldwide shipping on all orders.
When will I receive my order?
The Handling Time: 2-3 business days after we receive your orders.
Standard Delivery Time: 7-15 business days
What if i want to return my order?
We offer a�30-day return policy. Please note that returns must be in the original packaging. If the returned item is not in acceptable condition, it will be refused.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at�support@diysland.com. We will deal with it without a doubt.
What if parts have gone missing or broken during assembly?
We offer part replacement service. Please click here�to learn more about how to apply for it.
Do I need previous crafting experience to build a kit?
No crafting experience is needed! Our kits are designed for beginners and experienced crafters alike. If you're new to DIY projects, start with a beginner-level kit.








