FAQs

Frequently Asked Questions:

Q. Where do you ship from?

We ship from our partnered warehouses & factories located in US, HK,So, please expect that your items might be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing and depending on availability and shipping speed to your country. For more information, please visit our Shipping Policy page.

Q. Do you offer free shipping?

Yes free worldwide shipping is available on all orders.

Q. What If i want to return my order?

No problem! We offer a 30-days risk-free return policy. Please notice that returns must be in original packaging If the returned item is not in the acceptable condition, it will be refused acceptance. If you receive a damaged product, do not throw away the packaging. Please contact us immediately at support@diysland.com. We will deal with it without a doubt.

Q. What if parts have gone missing or broken during assembly?

We have provided extra parts in most of the packaging in case you need extra parts but if you need more please do not hesitate to contact us

Q. How long will it take for my items to arrive?

It will usually take 4-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

For more information, please visit our Shipping Policy page.

Q. What if i can't figure out the puzzle

Please email us at support@diysland.com if you're faced with any difficulties during assembly, our expert will provide the best guidance for you.

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.

Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. 

Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@diysland.com

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends on where you are located. From our experience, only Scandinavians and Northern EU countries will require payment of VAT and/or administrative charges for delivery of your item. Most items going to USA, Canada, Germany, France and Asia will not impose additional VAT charges on your item and in most cases are delivered as per normal.

Q. Do you offer pre-made miniature crafts or just kits?

Most of our products are DIY kits. Our kits provide a hands-on experience for those who enjoy assembling and personalizing their miniatures.

Q. Are instructions included in the DIY kits?

Yes, all of our DIY kits come with detailed instructions that guide you through the assembly process. The instructions are designed to be easy to follow, even for beginners.

Q. What materials are included in the DIY kits?

Our DIY kits include all the necessary materials to complete the project, such as wooden or plastic components, adhesive, paint, and brushes. Each kit's specific contents are mentioned in the product description.

Q. Can I customize the DIY kits or add my own materials?

Absolutely! Our DIY kits are perfect for customization. You can paint, decorate, and modify the miniatures to suit your personal style. While we provide the essential materials, feel free to incorporate your own creative touches.

Q. Can children participate in these crafts?

Yes, children can participate in these crafts with adult supervision, especially for the more intricate and challenging kits. It's an excellent opportunity for children to develop their fine motor skills, creativity, and problem-solving abilities. There are also craft kits specifically designed for younger children, with simpler designs and larger pieces.