Frequently Asked Questions
What scale are your dollhouse miniatures?
Most of our dollhouse miniatures are available in standard 1:12 scale, but we also offer products in 1:24 or 1:48 scales. Please check the product description for specific details.
Do you offer free shipping?
No, we do not offer free shipping for dollhouse miniatures as these items are often too small to meet the weight and size requirements for free shipping promotions. However, we strive to provide affordable shipping options for our customers.
What materials are used for the miniatures?
Our miniatures are crafted from high-quality materials such as wood, resin, metal, and plastic, depending on the product. Each item is designed to ensure durability and a realistic finish.
What if i want to return my order?
We offer a 30-days risk-free return policy. Please notice that returns must be in original packaging If the returned item is not in the acceptable condition, it will be refused acceptance.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at support@diysland.com. We will deal with it without a doubt.
Are these miniatures safe for children?
Dollhouse miniatures are recommended for ages 14+ due to small parts that may pose a choking hazard. They are primarily designed for collectors and hobbyists.
Are the miniatures pre-assembled or DIY kits?
Some items come fully assembled, while others are DIY kits that require assembly. This will be mentioned in the product description. DIY kits include detailed instructions for easy assembly.
What if the miniature doesn’t fit my dollhouse?
Please check the dimensions and scale listed in the product description to ensure compatibility. If you have any concerns, contact our customer service for assistance.
Do you offer sets or individual pieces?
We offer both! You can purchase individual items like furniture, decor, or accessories, as well as themed sets for specific rooms or styles.